Terms and Conditions

Return & Refund Policy
Effective Date: 3-28-2025

Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.

Common items in a terms and conditions agreement allow you to:

Withdraw and cancel services, and make financial transactions.
Manage customer expectations, such as liability for information errors or website downtime.
Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
Disable user accounts.
Write down any other terms or conditions that protect you or your audience.

Return and Refund Policy

At Top Notch Thangz, we take pride in curating premium mystery boxes filled with high-quality, luxury items. Due to the unique nature of our products, we have a specific return and refund policy to ensure fairness, transparency, and continued customer satisfaction.

All Sales Are Final

Because each box is a curated mystery experience, all sales are final. We do not accept returns, exchanges, or offer refunds based on personal preference, dislike of an item, or buyer’s remorse.

Exceptions – Damaged or Defective Items

We want you to be thrilled with your experience. If an item arrives damaged or is defective, we will gladly work with you to resolve the issue. To be eligible for a replacement or partial refund:

Contact us within 3 days of receiving your box.
Email support@topnotchthangz.com with your order number, a clear description of the issue, and photos showing the damage or defect.
We will review your claim and respond within 5 business days.

If approved, we will offer:

A replacement item (if available),
A partial refund for the damaged item, or
A store credit toward a future purchase.

Lost or Stolen Packages

Once your order is shipped, we are not responsible for packages lost or stolen in transit. Please ensure your shipping address is accurate and secure. If issues arise, we recommend contacting the shipping carrier directly.

Cancellations